We do everything to ensure the product arrives to you damage-free. However, there are always some unforeseeable factors might cause defects. The humidity leads to mildew. The flaws maybe caused by omission during product processing or transport. Here is the list of Q&A to clarify your concerns.
Tianning have strict quality testing procedures including the inspection at each process in our factories in Henan and Ningbo. There is thirty-party inspectors like SGS, BV, ITS, UL nominated by the clients to have final inspection before departure port.
Q: There are notable defects on the product that affect the function and aesthetic of the product at the time of delivery.
A: Please make a quick note on the delivery ticket and contact us with phone and email right way. Our customer service will give feedback immediately either replace with new batch of the products or reimburse the lost.
Tianning has a strong supply chain to back up our productivity to meet the leading time.
Q: How to do I confirm the receiving of product from Tianning
The most common trade modes are FOB and FCA. We deliver the product to the carrier nominated by client at certain location by the leading time and then provide the carrier with info of Manifest and customs declaration. Tianning send the copy of Bill of Lading to the clients as the proof of dispatch. The carrier will take care of the next journey until the successful delivery of the cargo to your hand.
Q: How to avoid or alleviate any delay or postponement due to force majeure.
A: Our productivity is properly appraised before taking the order. The normal leading time is 45 days for a batch of orders. By any chance there is force majeure happened we will report to clients by 30 days before the delivery time and figure out a best way to catch up the deadline or reschedule a best timeline under the circumstance.
Our payment solution is flexible and in client convenience at any time.
The payment method are T/T (most preferable method), T/T in Advance, T/T After shipment, L/C Payment, Document Against Payment.
The normal down payment is vary from 30%-50% depends on the credit rating of the clients.
The outstanding balance will be paid off on the submission of bill of lading.
The T/T Payment flowchart:
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